Returns

No, it is required to get an Return Merchandise Authorization (RMA) before returning your items. This is also for your benefit. With an RMA, our returns department can easily link your return to your original order(s) and then refund you promptly.

Failure to get an RMA number before sending item(s) back could result in the package being rejected, returned back to you, or subject to a large restocking fee. To avoid this, simply get RMA numbers before returning your items.

NOTE ABOUT MULTIPLE ORDERS:  If you have placed multiple orders with us & you need to return items from multiple orders, it is important to get separate RMA numbers for each order. (NOTE: it is acceptable to send returns from multiple orders in one box; however, please write the multiple RMA numbers on the outside of the box. Once again, this makes it easier for our returns department to give you credit for the return & refund you accordingly.

If you'd like to "exchange" an item, we ask that you go online & place a new order for the new product(s) that you would like. We will then start processing that new order immediately (we do not have to wait for a returned item to arrive in our warehouse). Once we receive your returned items from your original order, we will then refund those items back to your original form of payment (credit card or Paypal).

Once you receive your RMA number, please include your RMA number with your returned items and send the package to:

ApronWarehouse.com
Attention: Returns Dept / RMA# ________
84 Parker Avenue
Trenton, NJ 08609

Please return your item(s) using a shipping service that provides you with a tracking number (such as UPS, Fedex, USPS, etc) so you can keep track of your return. Once we receive and process your return, we will refund your credit card for the full product amount. (NOTE: we do not refund or credit shipping charges.)

NOTE: sometimes we may drop ship an item from the manufacturer's warehouse. If you are doing a return, always be sure to return to our address in Trenton, NJ (see complete address above). DO NOT return to the manufacturer's address. If so, some manufacturers do not inform us of the return & you may not get a refund if you send your items to the incorrect return address.

Once you ship your item(s) back to us, please remember that it may take 1 to 5 business days for your returned package to reach our warehouse (depending where you are shipping from) . Upon receipt in our warehouse, the returned package will be fully inspected to ensure all items are received in brand new / unused / resellable condition. (If it is determined that you return does not meet this criteria, you will no longer be eligible for a full refund.)

Once we confirm your returned items are in resellable condition, your refund will be processed and automatically applied to your credit card or original method of payment within 5 to 10 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

*** NOTE: the above timeframe applies to the majority of the year. During our busy season (the months of April/May), we will try to process returns as quickly as possible; however, please allow up to 4 weeks for your refunds to be processed. We assure you that your refund will be processed if you've sent a return; it just takes longer during the months of April/May. If you have any concerns, please do not hesitate to contact us. ***

All returns/exchanges must be IN TRANSIT back to our warehouse within 30 days of receiving your order to be eligible for a full refund. For example, if your order was delivered to you on July 1st, you need to ship back the returned items no later than July 31st.

(NOTE: Our manufacturers enforce a strict 30-day return policy with all garments. Therefore, we cannot issue any return authorization numbers if you attempt to return an item after the 30-day period. We do value your business and will always try to assist our customers in every way possible; however, the implementation of the 30-day return policy is something that we, as a company, cannot get around. We hope that you enjoy your purchase and trust that if you do need a return/exchange, you will be sure to keep the 30-day return policy in mind. Once again we find it important to stress that if the 30-day return period ellapses, we will not be able to issue a return authorization number.)

If returning an item to our warehouse (whether it is a return or an exchange for another item), it is the customer's responsibility to pay the return shipping charges. Feel free to use whichever shipping method you prefer to send returned items back to us (see NOTE below).

(NOTE: For shipping items back to us, we do recommend that you take advantage of a mail carrier's (UPS, Postal Service, FedEx, etc) "delivery confirmation" feature. This will allow you to easily track your return and make sure that it gets delivered to our address. Although most returns do successfully make it back to us, you should be realistic and realize that mail carriers (UPS, Postal Service, FedEx, etc) do occasionally make mistakes and may lose/mis-ship a package. In the rare event of a mistake occurring, you want to be able to track your package to see where it ends up at. We cannot be responsible for a returned item that was lost/mis-shipped in the mailing process. Once again, for this reason we do recommend that you use a "delivery confirmation" feature when sending back an item.)

No. Once an item has been washed or worn, it cannot be returned for obvious reasons -- a previously worn or washed item could not be part of our inventory. Our inventory only consists of new, unused, and unaltered items.

No. Once items are altered or customized, it cannot be returned for obvious reasons -- an altered item could not be part of our inventory. Our inventory only consists of new, unused, and unaltered items.

Although this is a rare occurrence, it can happen every once in a while. Please be sure to check the contents of your order upon receipt. If you received a damaged item, please contact us so we can fix the issue. (NOTE: it is important that you inform us within a timely manner. We are not responsible for damaged items that are reported more than 7 days after being received).

Shipping costs are not refunded if the package shipped out via your desired shipping method. However, if you paid for an expedited shipping method and your package was shipped out by a lesser method by mistake, then you are entitled to a shipping refund.

If you refuse a package, we are charged return shipping fees from the carrier. For this reason, you will incur a $8.95 shipping charge for any package that you refuse (this will be deducted from your refund). For reference, your order may have multiple packages or deliveries (depending on what you ordered). For example, if you refuse 2 packages, you will have $17.90 in return package fees deducted from your return.

No. You will not be charged a restocking fee for returning an unworn/unopened item. All tags and packaging material must remain in intact. Please be courteous when returning your item(s).

Maybe you got packages mixed up a different company and you accidentally returned items that are not in our product line? It happens. No worries. In a case like this, we will reach out to you via email and/or phone (if you provided both) to inform you that we received incorrect returned items. Please then contact us back so we can make arrangements to assist in getting those items back to you. If we do not hear back from you within 30 days, we will assume you no longer want the items and we will either discard or donate them.