Easy! Simply fill out the form on this page. We will then email you your RMA # (return merchandise authorization) & return instructions.
HOW TO DO A RETURN
How do I do a return?
If you are not 100% satisfied with your purchase from ApronWarehouse.com, you can return your item(s) for a full refund of the price of the merchandise, within 30 days of purchase. (Returns must be unworn, tags in tact, and in the original packaging).
To return an item, you must obtain a RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. To obtain an RMA number, please fill out the form on this page (located at the bottom of this page if using MOBILE; to the right if using DESKTOP/TABLET). You are also welcome to contact customer service via live chat, email, or phone if you have any questions.
Can I send back a return without an RMA number?
No, it is required to get an Return Merchandise Authorization (RMA) before returning your items. This is also for your benefit. With an RMA, our returns department can easily link your return to your original order(s) and then refund you promptly.
Failure to get an RMA number before sending item(s) back could result in the package being rejected, returned back to you, or subject to a large restocking fee. To avoid this, simply get RMA numbers before returning your items.
NOTE ABOUT MULTIPLE ORDERS: If you have placed multiple orders with us & you need to return items from multiple orders, it is important to get separate RMA numbers for each order. (NOTE: it is acceptable to send returns from multiple orders in one box; however, please write down the multiple RMA numbers either on the outside of the box (or put on a piece of paper inside the box). Once again, this makes it easier for our returns department to give you credit for the return & refund you accordingly.
How do I exchange an item?
If you'd like to "exchange" an item, we ask that you go online & place a new order for the new product(s) that you would like. We will then start processing that new order immediately (we do not have to wait for a returned item to arrive in our warehouse). Once we receive your returned items from your original order, we will then refund those items back to your original form of payment (credit card or Paypal).
What is the return shipping address?
Once you receive your RMA number, please include your RMA number with your returned items and send the package to:
Attention: Returns Dept / RMA# ________
84 Parker Avenue
Trenton, NJ 08609
Please return your item(s) using a shipping service that provides you with a tracking number (such as UPS, Fedex, USPS, etc) so you can keep track of your return. Once we receive and process your return, we will refund your credit card for the full product amount. (NOTE: we do not refund or credit shipping charges.)
NOTE: sometimes we may drop ship an item from the manufacturer's warehouse. If you are doing a return, always be sure to return to our address in Trenton, NJ (see complete address above). DO NOT return to the manufacturer's address. If so, some manufacturers do not inform us of the return & you may not get a refund if you send your items to the incorrect return address.
How long does it take for me to receive my refund?
Once you ship your item(s) back to us, please remember that it may take 1 to 5 business days for your returned package to reach our warehouse (depending where you are shipping from) . Upon receipt in our warehouse, the returned package will be fully inspected to ensure all items are received in brand new / unused / resellable condition. (If it is determined that you return does not meet this criteria, you will no longer be eligible for a full refund.)
Once we confirm your returned items are in resellable condition, your refund will be processed and automatically applied to your credit card or original method of payment within 5 to 10 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
*** NOTE: the above timeframe applies to the majority of the year. During our busy prom-season (the months of April/May), we will try to process returns as quickly as possible; however, please allow up to 4 weeks for your refunds to be processed. We assure you that your refund will be processed if you've sent a return; it just takes longer during the months of April/May. If you have any concerns, please do not hesitate to contact us. ***
How long do I have to return an item?
All returns/exchanges must be IN TRANSIT back to our warehouse within 30 days of receiving your order to be eligible for a full refund. For example, if your order was delivered to you on July 1st, you need to ship back the returned items no later than July 31st.
(NOTE: Our manufacturers enforce a strict 30-day return policy with all garments. Therefore, we cannot issue any return authorization numbers if you attempt to return an item after the 30-day period. We do value your business and will always try to assist our customers in every way possible; however, the implementation of the 30-day return policy is something that we, as a company, cannot get around. We hope that you enjoy your formal wear purchase and trust that if you do need a return/exchange, you will be sure to keep the 30-day return policy in mind. Once again we find it important to stress that if the 30-day return period ellapses, we will not be able to issue a return authorization number.)
How does shipping charges work with exchanges or returns?
If returning an item to our warehouse (whether it is a return or an exchange for another item), it is the customer's responsibility to pay the return shipping charges. Feel free to use whichever shipping method you prefer to send returned items back to us (see NOTE below).
(NOTE: For shipping items back to us, we do recommend that you take advantage of a mail carrier's (UPS, Postal Service, FedEx, etc) "delivery confirmation" feature. This will allow you to easily track your return and make sure that it gets delivered to our address. Although most returns do successfully make it back to us, you should be realistic and realize that mail carriers (UPS, Postal Service, FedEx, etc) do occasionally make mistakes and may lose/mis-ship a package. In the rare event of a mistake occurring, you want to be able to track your package to see where it ends up at. We cannot be responsible for a returned item that was lost/mis-shipped in the mailing process. Once again, for this reason we do recommend that you use a "delivery confirmation" feature when sending back an item.)
I already washed my aprons. Can I still return them?
No. Once an item has been washed or worn, it cannot be returned for obvious reasons -- a previously worn or washed item could not be part of our inventory. Our inventory only consists of new, unused, and unaltered items.
I customized my aprons with embroidery or screen printing. Can I still return them?
No. Once items are altered or customized, it cannot be returned for obvious reasons -- an altered item could not be part of our inventory. Our inventory only consists of new, unused, and unaltered items.
I received a damaged item. What should I do?
Although this is a rare occurrence, it can happen every once in a while. Please be sure to check the contents of your order upon receipt. If you received a damaged item, please contact us so we can fix the issue. (NOTE: it is important that you inform us within a timely manner. We are not responsible for damaged items that are reported more than 7 days after being received).
Can I get refunded for shipping costs because the package arrived later than expected?
Shipping costs are normally not refunded if the package shipped out your desired shipping method. However, if you paid for an expedited shipping method and your package was shipped out by a lesser method by mistake, then you are entitled to a shipping refund.
NOTE ABOUT PANDEMIC & EXPEDITED SHIPPING:
Due to the pandemic, most shipping carriers (including UPS, FedEx, and USPS) have not been giving any customers shipping refunds due to late delays. These carriers cannot guarantee shipment delivery dates during this time; it is not uncommon for packages to be delivered later than expected. For this reason, we will not reimburse shipping costs due to late deliveries if we shipped the items out via the correct shipping method. We cannot be held responsible for these shipping delays that are out of our control. Please keep this mind when placing your order.
If I refuse a package at time of delivery, am I charged return shipping fees?
If you refuse a package, we are charged return shipping fees from the carrier. For this reason, you will incur a $8.95 shipping charge for any package that you refuse (this will be deducted from your refund). For reference, your order may have multiple packages or deliveries (depending on what you ordered). For example, if you refuse 2 packages, you will have $17.90 in return package fees deducted from your return.
Will I be charged a restocking fee for returning or exchanging an unworn item in new condition?
No. You will not be charged a restocking fee for returning an unworn/unopened item. All tags and packaging material must remain in intact. Please be courteous when returning your item(s).
I accidentally returned wrong items to your company. How do I get them back?
Maybe you got packages mixed up a different company and you accidentally returned items that are not in our product line? It happens. No worries. In a case like this, we will reach out to you via email and/or phone (if you provided both) to inform you that we received incorrect returned items. Please then contact us back so we can make arrangements to assist in getting those items back to you. If we do not hear back from you within 30 days, we will assume you no longer want the items and we will either discard or donate them.